Issue - meetings

Purpose: to provide the committee with information and statistics about the complaints received during 2012/13.  

The committee considered the chief executive’s report on comments on complaints received during 2013/14 and proposed changes to the corporate complaints system. 

The committee noted that the level of complaints received during the year was unchanged from the previous year as had complaints to the ombudsman, but this was much lower than the average amongst principal councils in Oxfordshire. 

RESOLVED: to note the comments and complaints report 2013/14.