Decision details

Customer relations management

Decision Maker: Cabinet member for corporate services, policy and programmes

Decision status: Recommendations Approved

Is Key decision?: Yes

Is subject to call in?: Yes


Purpose: to use the approved funds to procure a solution


To approve additional funding of £42,709 for the purchase of a Customer Relationship Management (CRM) software package, under 6.4 of the council’s Scheme of Delegation to Officers.


The authority to award the joint contract for both councils is delegated to the Head of Corporate Services in consultation with the respective cabinet members (Cabinet December 2021).   


To approve the purchase of a customer relationship management (CRM) solution at cost of £37080 per council in year 1 and £42780 per council in year 2. A one-off implementation cost of £39,050 per council.


The contract is a joint software licence agreement between Vale of White Horse District Council, South Oxfordshire District Council and GOSS Interactive.


The council has run a procurement evaluation using the GCloud 12 framework (RM 1557.12) for cost comparison and suitability of solution and the outcome is to award to Goss Interactive under a call-off contract for 2 years (with the option to extend for 2 periods of 12 months). The award is made on the basis of the most advantageous to the councils.

Publication date: 12/07/2022

Date of decision: 08/07/2022

Effective from: 20/07/2022

Accompanying Documents: