Decision details

Update on the Corporate Transformation Programme, and the Technology and Customer Workstreams

Decision Maker: Cabinet

Decision status: Recommendations Approved

Is Key decision?: Yes

Is subject to call in?: No


Purpose: to receive updates and approve roadmaps


Cabinet considered the report of the deputy chief executive – transformation and operations.  This updated Cabinet on progress in implementing the council’s transformation programme, including the proposed structure of the transformation team, and the further development of transformation outcomes. 


The Cabinet member reported that good progress had been made on the transformation programme, which aimed to improve the council’s interaction with the public and customers.  The aim was to deliver even higher standards of service and more value for money.  There would be continuous review of progress against the programme.  Officers were thanked for their work to date. 


RESOLVED: to note the update on the transformation programme and progress to date on the technology and customer workstreams. 

Report author: Sally Truman, David Wilde

Publication date: 01/11/2022

Date of decision: 29/09/2022

Decided at meeting: 29/09/2022 - Cabinet

Accompanying Documents: